Frequently Asked Questions

How much is Shipping?

Shipping is currently £9.95 flat rate, this means you can order as many items as you like. (UK Mainland only)

 

What Payment Methods do you accept?

We accept all Debit/Credit Cards, Paypal & Google Checkout

We also accept Cheque's & money orders (BACs/CHAPS).

 

Please note: payment by Cheque or BACS/CHAPS will delay your order by an additional 3-7 days after receipt of payment to allow your cheque or money order to clear.

 

In addition to this, we also accept Purchase Orders for Schools, Charity's & most Government Organisations, please call beforehand if you are unsure.

 

What's the difference between a Remanufactured Consumable and a Compatible one?

Basically,  "Remanufactured" is the original OEM product that has been stripped out and replaced with new working parts, saving around 30-50% of the price of a brand new one,  a compatible is usually made by a 3rd party company.

 

I have a broken printer and I need it fixed, what services can you offer?

We have a few options available, we can arrange to have your printer, collected, repaired and delivered back to you at a fixed price (POA) or we can arrange or an engineer to attend your site if it's too big to be moved.  

 

What does Ex-Demo, B-Grade etc mean?

This is a rough grade key for some products that have been displayed to potential customers or been out on loan.

 

Why Buy HP Renew?

There is a lot of press given these days to recycling products to avoid environmental impact. A positive way to reduce the impact of products that are no longer being utilised but are in perfectly good condition, is to remanufacture them. HP offers such products through the HP Renew program. HP Renew products are not to be confused with "used" products. Instead they are high quality products that are completely remanufactured by HP. HP Renew offers an extensive portfolio of returned equipment that has been completely remanufactured by HP. All HP Renew products are Factory-Certified to be as good as new with performance equal to new. We even return it to its same-as-new warranty status. The benefit: Factory-Certified HP technology with a lower cost and performance equal to new. All HP Renew products are backed by the full original HP warranty.

 

I can't find the product I'm looking for?

Please click here and fill out the form and we will do our best to source it for you.